Frequently asked questions

For upholstery deep cleaning we use American Chemspec cleaning products. For general cleaning we use professional KLEEN Clinex and TENZI products. They are hypoallergenic and safe for children and pets. Our cleaners choose the right products depending on the type of dirt and the material being cleaned.

Yes, under the "Office cleaning" tab you can see current prices for one-off and regular cleaning. You can order office cleaning through the website, by e-mail or by contacting our consultant.

We use professional Numatic and Karcher equipment for cleaning and for deep cleaning upholstery and carpets.

No, with us you don't need to worry about cleaning products or equipment. The cleaning team will bring the right products, cloths, paper towels, sponges, a vacuum cleaner, a bucket, a mop, a dustpan and so on. If you would like the cleaners to use your own products, that's no problem - the price stays the same. Please note that we do not use natural products such as vinegar or soap, as in that case we cannot guarantee high-quality cleaning or quick removal of dirt.

When you order "Apartment cleaning", you don't need to provide any cleaning products or equipment - we bring everything needed for the job. Usually several people work on one job. In this case the price is based on the scope of work, not on the time spent. When you order "Hourly cleaning", you must confirm that you have the necessary cleaning products and equipment at home. In this case one person comes to your job without any cleaning products or equipment. The price is charged per hour.

We operate in Warsaw and the surrounding area. In some cases, travel outside Warsaw is charged extra and calculated individually.

Free travel: Konstancin-Jeziorna, Piaseczno, Lesznowola, Raszyn, Piastów, Michałowice, Pruszków. Travel fee 30 zł: Zielonka, Ząbki, Marki, Łomianki, Józefów, Otwock, Karczew. Travel fee 40 zł: Stare Babice, Izabelin, Ożarów Mazowiecki, Sulejówek, Wiązowna, Nieporęt. Travel fee 65 zł: Kobyłka, Wołomin, Radzymin, Halinów, Jabłonna, Legionowo, Wieliszew, Czosnów, Brwinów, Milanówek, Podkowa Leśna, Nadarzyn, Góra Kalwaria. Travel fee 85 zł: Błonie, Nowy Dwór Mazowiecki. Travel fee 90 zł: Grodzisk Mazowiecki, Żyrardów.

Yes, if you pay by card after the cleaning. If you pay online, you will receive an electronic receipt. When paying in cash, you can ask the coordinator to issue an invoice to a private individual.

Yes, you can pay by bank transfer after the cleaning, before the team leaves, or use the card terminal.

We only accept deferred payment when working with B2B clients; in that case you need to provide your invoice details before the cleaning is finished.

Yes, we can collect your keys before the cleaning and return them to the address you give us once the job is done. With our key delivery service you no longer have to waste your time or put off urgent matters.

If you are not happy with the cleaner's work, let the coordinator know right after the cleaning or during the quality check, and the cleaner will fix any mistakes straight away. If you were not present during the cleaning, you can let us know about the poor quality by e-mail - we will respond as quickly as possible and find a solution together.

You can place an order online, by phone or via social media. If you order through the website, you will see the final price straight away.

The cleaning time depends on the number of rooms and bathrooms, any additional services and how dirty the place is. You will see the approximate working time of a cleaner when placing your order, after selecting all the services. Please note that the time shown on the website is calculated for one cleaner; when your apartment or office needs a lot of time, we always assign more people to the job, which significantly shortens the cleaning time.

Yes, you can cancel your order by phone or e-mail. If you decide to cancel the cleaning less than 24 hours before it starts, a cancellation fee of 55 zł gross will be charged.

Because of the high level of dirt, before post-renovation cleaning we usually arrange an inspection of the property, especially for properties over 100 m². On the agreed date our coordinator will come, prepare a quote for the cleaning (count the windows, ask about the floor area and any comments you have about the job) and help set a suitable start date for the cleaning. Preparing like this helps us plan the cleaning schedule. After the inspection we also know exactly which cleaning products and equipment to bring and how many cleaners the job needs. On-site quotes are free of charge. The next stage is the cleaning itself, followed by payment. Once the work is finished, the coordinator carries out a quality check together with the client.

Our team will clean every room, the kitchen and the bathroom, take out the rubbish, remove traces of glue, foil and renovation residue, clean surfaces soiled by builders and wash all doors and windows. After the cleaning, the apartment will be completely ready to move into.

We recommend that all renovation work is completed before the cleaning team arrives. If you have already booked post-renovation cleaning and the renovation work is still going on, please contact our consultant straight away to reschedule.

Apartment cleaning covers all rooms, the hallway, the kitchen, the living room, the bathroom and the stairs. In every room we dust, tidy up, clean mirrors, doors and radiators, wipe light switches and sockets, and vacuum and mop the floor. In the kitchen we clean the worktops and cabinet fronts, wipe the tiles, clean the cooker, the sink and the taps, and wipe all appliances. In the bathroom we clean the toilet and tiles, the bathtub, the shower cabin, the sink and the taps, and wipe the mirrors. If you need a more thorough clean, we have a wide range of additional services you can add to your cleaning.

It is entirely up to you - our staff don't mind at all if the client is present. We can just as easily clean the apartment while you are out.

The website lists the most frequently ordered services. If you can't find the additional service you need, e.g. washing walls or ceilings, just mention it in the comments when placing your order. Once your order is in our system, our consultant will contact you to confirm whether we can carry out your request.

Yes, you can order upholstery cleaning either as a separate service or together with the cleaning. In that case we will send additional cleaners, so it will not affect the overall cleaning time.

Unfortunately we cannot fully guarantee that every stain will be removed. However, we take full responsibility for following the upholstery deep cleaning procedures: correct use of the extraction cleaner and cleaning products. 90% of jobs end with the stains completely removed.

After deep cleaning, upholstery stays slightly damp and needs 3 to 6 hours to dry completely. If you need your furniture or carpet to dry quickly, mention it in the comments when placing your order. At your request our cleaner will bring a portable dryer for furniture and carpets, and the material will be dry as soon as the cleaning is finished. This service is charged extra at 20% of the deep cleaning order.

If after the cleaning you notice serious mistakes in our work, or damage that wasn't there before, please submit a complaint by e-mail. You have 14 days from the date of the service to make a complaint. The complaint must include: the order number (for orders placed through the website), the date and time of the cleaning, the service address, and the full name of the person who placed the order, together with photos and a detailed description of what happened. Once we have reviewed your complaint, our team will contact you and suggest possible solutions.